Join us on:
Call: 01922 644822
(Mon-Fri: 8:00am - 5:30pm, Sat : 9:00pm - 3:00pm)

Terms & conditions

Terms & Conditions

Please consult Sunny Electrical Supplies Terms and Conditions of Sale prior to placing an order.



Please ensure that you retain a hard copy of your sales order for future reference.

Descriptions



The description of the goods you order will be as shown on Sunny Electrical Supplies website at the time you place your order.



We list all of our products as accurately as possible, but with so many different products and manufacturers subtly upgrading their products throughout the year there maybe a few occasions when what you receive is not 100% as described (but the difference will always be minimal and beyond our control). On such occasions we will always accept the return of the goods, refund your payment in full and update the listing accordingly.



The dimensions we quote are based on the information provided to us by the manufacturers but on occasions these can be inaccurate (particularly if the fitting has been remodeled) and so we recommend that you do not cut holes etc until you are in receipt of the lights and physically checked the dimensions. Please note that we do not accept any costs related to installation whether based on the dimensions quoted or not.



If you require any additional information before ordering to confirm suitability please contact the Supplier in advance.



All goods are subject to availability. If the Supplier anticipates an unreasonable delay with the delivery of your order then the Supplier will contact you as soon as possible to offer a refund for any sum that has been paid by you for the goods.

Pricing



Every effort is made to ensure that prices shown on Sunny Electrical Supplies website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order.  If Sunny Electrical Supplies does not receive a response within 5 days of informing you of the error, the order will be cancelled automatically. If you cancel, Sunny Electrical Supplies will refund or re-credit you for any sum that has been paid by you.

Contract



The terms of sale apply to all goods supplied by Sunny Electrical Supplies hereon referred to as the Supplier.



No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full.



The contract is subject to your right of cancellation (see below).

Payment



Payment, inclusive of delivery charges, must be made in full before an order can be released.



Payments shall be made by you without any deduction unless agreed in advance by the Supplier to you and processed via a valid discount voucher.

 

Shipping Policy

Turnaround



All orders are shipped within 48 hours Monday - Friday 8am - 5pm.



Carriers




We use the following carriers to deliver our orders:

Interlink

XDP



Order Tracking



If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Cancellation and Returns Policy



In accordance with the distance selling regulations, an order can be cancelled in writing within 7 working days of delivery if boxed with all original packaging, unused and in perfect condition, including all lamps/bulbs and providing the goods are in a resalable condition. A refund shall be provided less the costs of carriage/postage.



This does not apply to goods that have been manufactured specifically for you, e.g. specially manufactured crystal chandeliers or other specially modified electrical goods cannot be returned for credit.



A cancellation email must be sent in writing, to us at
sales@sunnyelectricals.co.uk.   Notification by telephone is not acceptable.



If you cancel your order after the goods have been dispatched, there is a collection charge of £14.95 including VAT which covers the cost of our carriers having to collect the unwanted goods from you.



Unwanted goods will only be collected by our carriers due to insurance purposes, at a charge of £14.95 including VAT. You will be issued with a returns consignment number for reference.



Goods that are returned to Sunny Electrical Supplies will be inspected for any sign of use, damage, misuse or neglect and we will refund or re-credit you within 30 days for any sum that has been paid by you less the costs of carriage/postage. If there is any doubt we reserve the right not to exchange or give a refund.



Any goods returned after 7 days of delivery that were purchased in error or are no longer wanted will be subject to handling and re-stocking charges of 25% of the original cost of goods, plus £8.50 including VAT for our original cost of carriage for sending the goods out.



We have the right to refuse refunds for failure to meet the above criteria.

Damaged Goods & Shortages



If the goods supplied to you are damaged on delivery or if there any shortages, you should notify Sunny Electrical Supplies in writing via e-mail at
sales@sunnyelectricals.co.uk within 48 hours. It is your responsibility to thoroughly check all goods for damages & shortages within 48 hours. Outside this time, no claims will be accepted.



Sunny Electrical Supplies will not be liable for any costs incurred due to delayed delivery, faulty goods or shortages such as electrician's fees etc.



Faulty or damaged goods will be replaced or refunded in full in accordance with the Distance Selling Regulations of 2000.



Damaged or Broken glass does not constitute faulty goods.

Please note that all fittings that are sold complete with lamps or tubes are on the basis that the lamps and tubes are supplied free of charge and are therefore excluded from warranty or damaged on delivery replacement. Due to the very delicate nature of these products we are unable to supply replacements free of charge.

Installation



Any installation / fitting of non-portable lighting purchased from Sunny Electrical Supplies must be carried out by a qualified electrician.



Failure to have non-portable lighting installed / fitted by a qualified electrician will invalidate your warranty and may be in breach of the current building regulations.

Warranty



All goods supplied are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.



The warranty does not apply to any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier's instructions, or any alteration or repair carried out without the Supplier's approval.



Any goods returned for a warranty claim that are found not to be faulty or the subject of misuse, which includes incorrect installation will be returned to the customer/s at their cost.

Limitation of Liability



The Supplier's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.



Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.



Under no circumstances will the Supplier be held responsible for but not limited to additional electrician or any other contractor fees that arise because of but not limited to late, damaged or incorrect delivery of goods. You should not book an Electrician or any other contractor in advance of delivery.

Data Protection



The Supplier will take all reasonable steps to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorized access to information supplied by you.

Applicable Law



These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

Copyright



All content in whatever format found on Sunny Electrical Supplies web site is copyright of it's respective owner(s) and legal action may be taken if any person(s) or business is found using the content found on Sunny Electrical Supplies web site without permission in advance.

COOKIE POLICY

The data we collect using cookies helps us understand our customers better so that we can provide a more focused user experience. Using the knowledge of your previous visits to our website, Sunny Electrical Supplies.com can enhance subsequent visits by tailoring our content to match your requirements.

We use cookies principally because we want to make our websites and mobile applications user-friendly, and we are interested in anonymous user behaviour. Generally our cookies don't store sensitive or personally identifiable information such as your name and address or credit card details. In the unlikely event that our websites use cookies to store personal information about you, Sunny Electrical Supplies encrypts the personal data to prevent unauthorised use by anyone else.

Here's a list of the main types of cookies we use, and what we use them for. We've described them using the categories recommended by the International Chamber of Commerce in the ICC UK Cookie Guide.

(When we mention "cookies", we also mean web beacons and other technologies that collect information in a similar way to cookies on websites or emails. When we mention "websites", we also mean mobile applications and emails.)

  1. Strictly necessary cookies: These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these, cookies services you have asked for, like shopping baskets or e-billing, cannot be provided. Because these cookies are strictly necessary we do not need to ask for your consent to use them.
  2. Performance cookies: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and they let you store items in your shopping basket between visits. They may also show us which email or web page visitors clicked through from in order to visit our website, and whether you opened an email we sent you. Some of these are analytics cookies, set using third party web analytics software, which allow us to monitor our website traffic. For example, we use Google Analytics and Universal Analytics cookies to help us do this. These analytics cookies may also tell us how many of our visitors are male or female, and may summarise the number of visitors who fall within certain age ranges, or certain interest categories. However this sort of information is not linked to any individual; it just shows us what percentage of our visitors fall in particular categories.



    Find out more about how Google uses your data or opt out from having your data sent to Google.



    We will not pass this data to third parties in such a way that would allow them to identify visitors personally. However, we may associate this cookie data with other personally identifiable data submitted by you (for instance when you submit a form, or partially complete a form, or leave items in your shopping basket), in order to make sure that our communications are as relevant to you as possible. Sometimes we may use this data to highlight Sunny Electrical Supplies' products or services which we think will be of interest to you based on your use of our websites, or to contact you and offer help if you appear to be having difficulty completing an order. By using Sunny Electrical Supplies' website you agree we may place these types of cookies on your device.
  3. Functionality cookies: These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, these cookies can be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. By using Sunny Electrical Supplies' website you agree we may place these types of cookies on your device.
  4. Behaviourally targeted advertising cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often behaviourally targeted advertising cookies will be linked to site functionality provided by the other organisation. Most of our websites do not use behaviourally targeted advertising cookies. We will ask for your consent before we use such cookies.

Sunny Electrical Supplies' cookies typically contain:

  • a unique name set by the site that generated it
  • a value - the information within it that recalls your previous activities
  • an expiration date, which determines how long the cookie will remain active in your browser before being automatically deleted.



Availability
sagepay
FreeDelivery
Copyright Sunny Electricals Supplies 2001-2015 - All rights reserved
Powered by Fiverivers.net