All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
In accordance with the distance selling regulations, an order can be cancelled in writing within 7 working days of delivery if boxed with all original packaging, unused and in perfect condition, including all lamps/bulbs and providing the goods are in a resalable condition. A refund shall be provided less the costs of carriage/postage.
This does not apply to goods that have been manufactured specifically for you, e.g. specially manufactured crystal chandeliers or other specially modified electrical goods cannot be returned for credit.
A cancellation email must be sent in writing, to us at firstname.lastname@example.org. Notification by telephone is not acceptable.
If you cancel your order after the goods have been dispatched, there is a collection charge of £14.95 including VAT which covers the cost of our carriers having to collect the unwanted goods from you.
Unwanted goods will only be collected by our carriers due to insurance purposes, at a charge of £14.95 including VAT. You will be issued with a returns consignment number for reference.
Goods that are returned to Sunny Electrical Supplies will be inspected for any sign of use, damage, misuse or neglect and we will refund or re-credit you within 30 days for any sum that has been paid by you less the costs of carriage/postage. If there is any doubt we reserve the right not to exchange or give a refund.
Any goods returned after 7 days of delivery that were purchased in error or are no longer wanted will be subject to handling and re-stocking charges of 25% of the original cost of goods, plus £8.50 including VAT for our original cost of carriage for sending the goods out.
We have the right to refuse refunds for failure to meet the above criteria.
If the goods supplied to you are damaged on delivery or if there any shortages, you should notify Sunny Electrical Supplies in writing via e-mail at email@example.com within 48 hours. It is your responsibility to thoroughly check all goods for damages & shortages within 48 hours. Outside this time, no claims will be accepted.
Sunny Electrical Supplies will not be liable for any costs incurred due to delayed delivery, faulty goods or shortages such as electrician's fees etc.
Faulty or damaged goods will be replaced or refunded in full in accordance with the Distance Selling Regulations of 2000.
Damaged or Broken glass does not constitute faulty goods.
Please note that all fittings that are sold complete with lamps or tubes are on the basis that the lamps and tubes are supplied free of charge and are therefore excluded from warranty or damaged on delivery replacement. Due to the very delicate nature of these products we are unable to supply replacements free of charge.